In order to apply for a technical assistance on our protective products you will need to download the “APPLICATION FORM” here available.
Note: The form is pc editable for convenience and clarity.
Click on the button to download remote technical support software to obtain our Service department help.
CIAS, in order to improve the repair service of his barriers, has implemented several interventions to better meet your expectations.
We want to emphasize, what added value for our products, as regards the outdoor microwave and Ib-System families, from 1st April 2009 the same will be covered by a warranty of 6 years.
In this area you will find the rules that govern the conditions for delivery of products for repair.
- A customer who is in need to send equipment for repair, must first return the RMA REQUEST FORM, downloadable here, completed in each part, to the back office by fax at +39-02-39311225 or by e-mail to firstname.lastname@example.org. Note: The form is PC editable for your convenience and clarity.
- In order to speed up the procedure, the form must bear the exact identification of the article and the description of the fault by entering the code of whole product (es ERMUSA 40EF1) or by indicating the code on the destructible label affixed on the back if you want to send only part of product (ex: electronic circuit).
- The customer will then receive a confirmation of acceptance with the automatically generated RMA number.
- The transport document of the client must show the assigned RMA number and also the note “MATERIAL FOR REPAIR” , otherwise the goods can be rejected from the warehouse staff. The RMA Number must to be indicated – very clearly – also on each box
- Repairs are performed free of charge on products under warranty.
- For the products without warranty, repairs will be carried out by default against payment and, only where required, it will be issued a quotation relevant to the repair cost, which must be approved by Customer within 30 solar days. In absence of a response within 30 calendar days, CIAS will return the material to the Customer without repairing.
- The products that have passed the 10 years of life (as production date on the destructible label) or with damage due to over-feeding, presence of water or other serious damage that make repair not possible, will be returned as “irreparable”.
- Please note that all material in for repair should be sent to our factory address in Olgiate Molgora – Via Don Luigi Sturzo, n. 15 All the material that will arrive without prior authorization will be rejected.
IMPORTANT!: Please take note that the non compliance of this regulation can cause CIAS to adopt measures as charging of administration costs, returning of non repaired items.