{"id":1019234,"date":"2025-06-13T08:02:39","date_gmt":"2025-06-13T06:02:39","guid":{"rendered":"https:\/\/www.cias.it\/asistencia-rma\/"},"modified":"2026-05-27T17:25:31","modified_gmt":"2026-05-27T15:25:31","slug":"asistencia-rma","status":"publish","type":"page","link":"https:\/\/www.cias.it\/es\/asistencia-rma\/","title":{"rendered":"Asistencia RMA"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1019234\" class=\"elementor elementor-1019234 elementor-991478\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-978a4fe elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"978a4fe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d50a397\" data-id=\"d50a397\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e48baf e-transform elementor-absolute elementor-hidden-mobile elementor-hidden-desktop elementor-hidden-tablet elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3e48baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_rotateZ_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:90,&quot;sizes&quot;:[]},&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_rotateZ_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29208d8 e-transform elementor-absolute elementor-hidden-mobile elementor-hidden-desktop elementor-hidden-tablet elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"29208d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_rotateZ_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:90,&quot;sizes&quot;:[]},&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_rotateZ_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9172cb0 elementor-widget elementor-widget-spacer\" data-id=\"9172cb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36c4769 elementor-widget elementor-widget-shortcode\" data-id=\"36c4769\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class='cias-bcn-wrap' style='text-transform:uppercase;'><span style='color:#ce123c;'>\/ <span><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Ir a CIAS.\" href=\"https:\/\/www.cias.it\/es\/\" class=\"home\" aria-current=\"page\"><span property=\"name\">CIAS<\/span><\/a><meta property=\"position\" content=\"1\"><\/span><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbc7eee animated-fast elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"cbc7eee\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_delay&quot;:400,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"vamtamtheme- vamtam-theme-Line\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Service<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4edb162 elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4edb162\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:300,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Asistencia t\u00e9cnica - Reparaciones - Aplicaci\u00f3n, sito web y formularios<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03e2b27 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"03e2b27\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;background_motion_fx_scale_direction&quot;:&quot;out-in&quot;,&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2fa12a1 elementor-invisible\" data-id=\"2fa12a1\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_tablet&quot;:&quot;none&quot;,&quot;background_motion_fx_scale_direction&quot;:&quot;out-in&quot;,&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9607c11 elementor-widget elementor-widget-image\" data-id=\"9607c11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"556\" src=\"https:\/\/www.cias.it\/wp-content\/uploads\/2025\/06\/cias-rma.jpg\" class=\"attachment-full size-full wp-image-1019235\" alt=\"\" srcset=\"https:\/\/www.cias.it\/wp-content\/uploads\/2025\/06\/cias-rma.jpg 1920w, https:\/\/www.cias.it\/wp-content\/uploads\/2025\/06\/cias-rma-300x87.jpg 300w, https:\/\/www.cias.it\/wp-content\/uploads\/2025\/06\/cias-rma-1024x297.jpg 1024w, https:\/\/www.cias.it\/wp-content\/uploads\/2025\/06\/cias-rma-768x222.jpg 768w, https:\/\/www.cias.it\/wp-content\/uploads\/2025\/06\/cias-rma-1536x445.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59970dc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59970dc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34aa541\" data-id=\"34aa541\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-797a902 elementor-widget elementor-widget-text-editor\" data-id=\"797a902\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hoy en d\u00eda, podemos garantizar, en m\u00e1s del 90% de los casos, un plazo de entrega para la devoluci\u00f3n del producto reparado (salida de f\u00e1brica) que no supera los 10 d\u00edas a partir de la recepci\u00f3n del art\u00edculo o de la aceptaci\u00f3n del presupuesto, seg\u00fan corresponda. Esto ha sido posible gracias a las mejoras introducidas en los procesos en los \u00faltimos a\u00f1os y a la colaboraci\u00f3n con nuestros clientes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad9d057 elementor-widget elementor-widget-text-editor\" data-id=\"ad9d057\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Adem\u00e1s, gracias a nuestra nueva aplicaci\u00f3n m\u00f3vil, puedes seguir en tiempo real el estado de tu solicitud de devoluci\u00f3n y reparaci\u00f3n (RMA).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-349a934 elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"349a934\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1b0ff49\" data-id=\"1b0ff49\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-73c194b image-content elementor-cta--skin-classic elementor-animated-content elementor-widget elementor-widget-call-to-action\" data-id=\"73c194b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/www.cias.it\/cias-app\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/www.cias.it\/wp-content\/uploads\/2025\/06\/Screenshot_55.png);\" role=\"img\" aria-label=\"Screenshot_55\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h5 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tConsulte su tel\u00e9fono para gestionar el proceso de forma r\u00e1pida y f\u00e1cil:\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tEn la secci\u00f3n \u201cRMA\u201d de la aplicaci\u00f3n, puedes empezar a realizar el seguimiento de tu solicitud y consultar de inmediato el estado de la garant\u00eda y otra informaci\u00f3n. Para ello, solo tiene que escanear el c\u00f3digo de barras del producto o introducir manualmente el c\u00f3digo del producto. \t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-2f80d28 elementor-align-left elementor-tablet-align-left vamtam-has-underline-anim elementor-widget elementor-widget-button\" data-id=\"2f80d28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/cias-app\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"vamtamtheme- vamtam-theme-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Descargar la aplicaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-83f0d2e\" data-id=\"83f0d2e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8572ff2 image-content elementor-cta--skin-classic elementor-animated-content elementor-widget elementor-widget-call-to-action\" data-id=\"8572ff2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/app.cias.it\/front\/login\" target=\"_blank\" rel=\"nofollow noopener\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/www.cias.it\/wp-content\/uploads\/2025\/06\/Screenshot_56.png);\" role=\"img\" aria-label=\"Screenshot_56\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tTambi\u00e9n puede utilizar la aplicaci\u00f3n desktop haciendo clic en el siguiente enlace:\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tInicie sesi\u00f3n o reg\u00edstrate para enviar su solicitud de devoluci\u00f3n directamente desde su ordenador. \t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-3cc6ac7 elementor-align-left elementor-tablet-align-left vamtam-has-underline-anim elementor-widget elementor-widget-button\" data-id=\"3cc6ac7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.cias.it\/front\/login\" target=\"_blank\" rel=\"nofollow noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"vamtamtheme- vamtam-theme-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Acceder a la versi\u00f3n web<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cf41109 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf41109\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3898a38\" data-id=\"3898a38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6bf0b53 elementor-widget elementor-widget-text-editor\" data-id=\"6bf0b53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Elija el canal que prefiera para recibir una asistencia \u00f3ptima<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05d8f6a elementor-widget elementor-widget-text-editor\" data-id=\"05d8f6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pr\u00f3ximos pasos:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f323d10 elementor-widget elementor-widget-text-editor\" data-id=\"f323d10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1.<\/strong> Los costes reales se ajustar\u00e1n y facturar\u00e1n \u00fanicamente tras la verificaci\u00f3n del material recibido (garant\u00eda S\u00cd o NO, coincidencia de los c\u00f3digos recibidos, cantidades, etc.). Si el cliente env\u00eda material que no se ajusta a lo indicado previamente en el formulario RMA, CIAS comunicar\u00e1 las discrepancias.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06984f2 elementor-widget elementor-widget-text-editor\" data-id=\"06984f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>2.<\/strong> El albar\u00e1n de env\u00edo del cliente, en el que debe figurar la indicaci\u00f3n \u201cpara reparaci\u00f3n\u201d, debe incluir el n\u00famero de RMA asignado, y dicho n\u00famero debe estar claramente visible en el exterior de cada paquete.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aed2ddd elementor-widget elementor-widget-text-editor\" data-id=\"aed2ddd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>3. EN GARANT\u00cdA:<\/strong> las reparaciones se realizar\u00e1n DE FORMA GRATUITA, salvo aquellas que, tras el procedimiento de inspecci\u00f3n, resulten plenamente funcionales y no presenten ning\u00fan defecto. En ese caso, se aplicar\u00e1 un cargo de 30,00 \u20ac (sin IVA) por art\u00edculo para cubrir nuestros gastos de gesti\u00f3n, inspecci\u00f3n y devoluci\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50d87e9 elementor-widget elementor-widget-text-editor\" data-id=\"50d87e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>4. FUERA DE GARANT\u00cdA<\/strong>: las reparaciones se facturar\u00e1n seg\u00fan las tarifas indicadas en nuestra lista de precios de reparaci\u00f3n vigente. Para obtenerla, env\u00eda un correo electr\u00f3nico a: info@cias.it o desc\u00e1rgala desde nuestra aplicaci\u00f3n.<\/p><p>En caso de que los productos FUERA DE GARANT\u00cdA se consideren plenamente funcionales y sin defectos, se aplicar\u00e1 una tasa de gesti\u00f3n de 30,00 \u20ac (sin IVA) en concepto de gastos de tramitaci\u00f3n interna. Si no se recibe respuesta al presupuesto en un plazo de 60 d\u00edas desde su emisi\u00f3n, CIAS se reserva el derecho de devolver el material sin reparar, facturando los gastos de tramitaci\u00f3n indicados anteriormente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca726ef elementor-widget elementor-widget-text-editor\" data-id=\"ca726ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>5. IRREPARABLES:<\/strong> Los productos con m\u00e1s de 10 A\u00d1OS (identificados por el n\u00famero de serie que figura en la etiqueta) o que presenten da\u00f1os debidos a una sobretensi\u00f3n, una filtraci\u00f3n de agua u otros da\u00f1os graves que hagan que la reparaci\u00f3n sea imposible o peligrosa se devolver\u00e1n como \u201cirreparables\u201d. En este caso tambi\u00e9n se aplicar\u00e1 una tasa de gesti\u00f3n fija de 30,00\u20ac (sin IVA) por art\u00edculo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0efbaf2 elementor-widget elementor-widget-text-editor\" data-id=\"0efbaf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>6. Todos los productos<\/strong>, est\u00e1n cubiertos por una garant\u00eda de 6 meses sobre la reparaci\u00f3n realizada.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35efa28 elementor-widget elementor-widget-text-editor\" data-id=\"35efa28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>7.<\/strong> Introduzca el n\u00famero de serie (SN) correcto para poder continuar con la solicitud. Puede consultar los tipos disponibles aqu\u00ed:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f214ee7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f214ee7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b894a8a\" data-id=\"b894a8a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;background_motion_fx_scale_direction&quot;:&quot;out-in&quot;,&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d61530a elementor-widget elementor-widget-image\" data-id=\"d61530a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2000\" height=\"1414\" src=\"https:\/\/www.cias.it\/wp-content\/uploads\/2025\/09\/3-TIPOLOGIE-DI-ETICHETTE-ok-1-1.jpg\" class=\"attachment-full size-full wp-image-1019236\" alt=\"\" srcset=\"https:\/\/www.cias.it\/wp-content\/uploads\/2025\/09\/3-TIPOLOGIE-DI-ETICHETTE-ok-1-1.jpg 2000w, https:\/\/www.cias.it\/wp-content\/uploads\/2025\/09\/3-TIPOLOGIE-DI-ETICHETTE-ok-1-1-300x212.jpg 300w, https:\/\/www.cias.it\/wp-content\/uploads\/2025\/09\/3-TIPOLOGIE-DI-ETICHETTE-ok-1-1-1024x724.jpg 1024w, https:\/\/www.cias.it\/wp-content\/uploads\/2025\/09\/3-TIPOLOGIE-DI-ETICHETTE-ok-1-1-768x543.jpg 768w, https:\/\/www.cias.it\/wp-content\/uploads\/2025\/09\/3-TIPOLOGIE-DI-ETICHETTE-ok-1-1-1536x1086.jpg 1536w\" sizes=\"(max-width: 2000px) 100vw, 2000px\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8ae1f4d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8ae1f4d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-312a3ed\" data-id=\"312a3ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-154913e elementor-widget elementor-widget-text-editor\" data-id=\"154913e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>8.<\/strong> Todos los productos, tanto si han sido reparados como inspeccionados, se devolver\u00e1n con la \u00faltima actualizaci\u00f3n del firmware.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6a7684 elementor-widget elementor-widget-text-editor\" data-id=\"b6a7684\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>9.<\/strong> Los gastos de env\u00edo correr\u00e1n a cargo del cliente para el env\u00edo del material, mientras que los gastos de devoluci\u00f3n correr\u00e1n a cargo de CIAS.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a6cb3f elementor-widget elementor-widget-text-editor\" data-id=\"5a6cb3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>10.<\/strong> El material que se env\u00ede para su reparaci\u00f3n debe remitirse a la siguiente direcci\u00f3n:<\/p><p><strong>CIAS Elettronica Srl, Via Don Luigi Sturzo, 15, Olgiate Molgora &#8211; 23887 &#8211; Lecco. <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e40da0 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e40da0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e5f72e6\" data-id=\"e5f72e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b9ab7e elementor-widget elementor-widget-heading\" data-id=\"3b9ab7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formularios de solicitud de asistencia in situ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5052120 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5052120\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-46afc4f\" data-id=\"46afc4f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63be7ae elementor-widget elementor-widget-text-editor\" data-id=\"63be7ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Para poder solicitar una intervenci\u00f3n de asistencia t\u00e9cnica sobre nuestros productos es necesario descargar el \u00abFORMULARIO DE SOLICITUD\u00bb, cumplimentarlo en su totalidad y enviarlo por fax a los n\u00fameros que figuran en \u00e9l.<\/p><p>Nota: el formulario se puede editar en el ordenador para mayor comodidad y claridad.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39ad151 elementor-widget elementor-widget-text-editor\" data-id=\"39ad151\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pulse el bot\u00f3n que aparece al lado para descargar el software de teleasistencia siguiendo las indicaciones de nuestro Servicio t\u00e9cnico.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service Asistencia t\u00e9cnica &#8211; Reparaciones &#8211; Aplicaci\u00f3n, sito web y formularios Hoy en d\u00eda, podemos garantizar, en m\u00e1s del 90% de los casos, un plazo de entrega para la devoluci\u00f3n del producto reparado (salida de f\u00e1brica) que no supera los 10 d\u00edas a partir de la recepci\u00f3n del art\u00edculo o de la aceptaci\u00f3n del presupuesto,&#8230;<\/p>\n","protected":false},"author":3,"featured_media":997543,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1019234","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.cias.it\/es\/wp-json\/wp\/v2\/pages\/1019234","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cias.it\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cias.it\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cias.it\/es\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cias.it\/es\/wp-json\/wp\/v2\/comments?post=1019234"}],"version-history":[{"count":6,"href":"https:\/\/www.cias.it\/es\/wp-json\/wp\/v2\/pages\/1019234\/revisions"}],"predecessor-version":[{"id":1019243,"href":"https:\/\/www.cias.it\/es\/wp-json\/wp\/v2\/pages\/1019234\/revisions\/1019243"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cias.it\/es\/wp-json\/wp\/v2\/media\/997543"}],"wp:attachment":[{"href":"https:\/\/www.cias.it\/es\/wp-json\/wp\/v2\/media?parent=1019234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}