{"id":1016468,"date":"2025-06-13T08:02:39","date_gmt":"2025-06-13T06:02:39","guid":{"rendered":"https:\/\/www.cias.it\/rma-support\/"},"modified":"2026-04-09T16:31:42","modified_gmt":"2026-04-09T14:31:42","slug":"assistance-rma","status":"publish","type":"page","link":"https:\/\/www.cias.it\/fr\/assistance-rma\/","title":{"rendered":"Assistance RMA"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1016468\" class=\"elementor elementor-1016468 elementor-991478\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-978a4fe elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"978a4fe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d50a397\" data-id=\"d50a397\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e48baf e-transform elementor-absolute elementor-hidden-mobile elementor-hidden-desktop elementor-hidden-tablet elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3e48baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_rotateZ_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:90,&quot;sizes&quot;:[]},&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_rotateZ_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29208d8 e-transform elementor-absolute elementor-hidden-mobile elementor-hidden-desktop elementor-hidden-tablet elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"29208d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_rotateZ_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:90,&quot;sizes&quot;:[]},&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_rotateZ_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9172cb0 elementor-widget elementor-widget-spacer\" data-id=\"9172cb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36c4769 elementor-widget elementor-widget-shortcode\" data-id=\"36c4769\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class='cias-bcn-wrap' style='text-transform:uppercase;'><span style='color:#ce123c;'>\/ <span><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Aller \u00e0 CIAS.\" href=\"https:\/\/www.cias.it\/fr\/\" class=\"home\" aria-current=\"page\"><span property=\"name\">CIAS<\/span><\/a><meta property=\"position\" content=\"1\"><\/span><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbc7eee animated-fast elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"cbc7eee\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_delay&quot;:400,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"vamtamtheme- vamtam-theme-Line\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Service<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4edb162 elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4edb162\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:300,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Assistance technique - R\u00e9parations - Application, site Web et formulaires<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03e2b27 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"03e2b27\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;background_motion_fx_scale_direction&quot;:&quot;out-in&quot;,&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2fa12a1 elementor-invisible\" data-id=\"2fa12a1\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_tablet&quot;:&quot;none&quot;,&quot;background_motion_fx_scale_direction&quot;:&quot;out-in&quot;,&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9607c11 elementor-widget elementor-widget-image\" data-id=\"9607c11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"556\" src=\"https:\/\/www.cias.it\/wp-content\/uploads\/2025\/06\/cias-rma.jpg\" class=\"attachment-full size-full wp-image-1016469\" alt=\"\" srcset=\"https:\/\/www.cias.it\/wp-content\/uploads\/2025\/06\/cias-rma.jpg 1920w, https:\/\/www.cias.it\/wp-content\/uploads\/2025\/06\/cias-rma-300x87.jpg 300w, https:\/\/www.cias.it\/wp-content\/uploads\/2025\/06\/cias-rma-1024x297.jpg 1024w, https:\/\/www.cias.it\/wp-content\/uploads\/2025\/06\/cias-rma-768x222.jpg 768w, https:\/\/www.cias.it\/wp-content\/uploads\/2025\/06\/cias-rma-1536x445.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59970dc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59970dc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34aa541\" data-id=\"34aa541\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-797a902 elementor-widget elementor-widget-text-editor\" data-id=\"797a902\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aujourd&rsquo;hui, nous sommes en mesure de garantir, dans plus de 90 % des cas, un d\u00e9lai d&rsquo;ex\u00e9cution pour le retour du produit r\u00e9par\u00e9 (d\u00e9part usine) ne d\u00e9passant pas 10 jours \u00e0 compter de la r\u00e9ception de l&rsquo;article ou de l&rsquo;acceptation du devis, le cas \u00e9ch\u00e9ant. Cela a \u00e9t\u00e9 rendu possible gr\u00e2ce aux am\u00e9liorations apport\u00e9es aux processus ces derni\u00e8res ann\u00e9es et \u00e0 la collaboration <strong>avec<\/strong> nos clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad9d057 elementor-widget elementor-widget-text-editor\" data-id=\"ad9d057\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De plus, gr\u00e2ce \u00e0 notre nouvelle <strong>application mobile<\/strong>, vous pouvez suivre en temps r\u00e9el l&rsquo;avancement de votre demande de retour et de r\u00e9paration (RMA).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-349a934 elementor-section-height-min-height elementor-section-items-stretch elementor-section-boxed elementor-section-height-default\" data-id=\"349a934\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1b0ff49\" data-id=\"1b0ff49\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-73c194b image-content elementor-cta--skin-classic elementor-animated-content elementor-widget elementor-widget-call-to-action\" data-id=\"73c194b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/www.cias.it\/fr\/cias-app\/\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/www.cias.it\/wp-content\/uploads\/2025\/06\/Screenshot_55.png);\" role=\"img\" aria-label=\"Screenshot_55\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h5 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tConsultez votre t\u00e9l\u00e9phone pour g\u00e9rer le processus rapidement et facilement:\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tDans la section RMA de l'application, vous pouvez commencer \u00e0 suivre votre demande et consulter imm\u00e9diatement l'\u00e9tat de la garantie et d'autres informations. Pour ce faire, il vous suffit de scanner le code-barres du produit ou de saisir manuellement le code du produit.\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-2f80d28 elementor-align-left elementor-tablet-align-left vamtam-has-underline-anim elementor-widget elementor-widget-button\" data-id=\"2f80d28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.cias.it\/fr\/cias-app\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"vamtamtheme- vamtam-theme-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger l'application<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-83f0d2e\" data-id=\"83f0d2e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8572ff2 image-content elementor-cta--skin-classic elementor-animated-content elementor-widget elementor-widget-call-to-action\" data-id=\"8572ff2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/app.cias.it\/front\/login\" target=\"_blank\" rel=\"nofollow noopener\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/www.cias.it\/wp-content\/uploads\/2025\/06\/Screenshot_56.png);\" role=\"img\" aria-label=\"Screenshot_56\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tVous pouvez \u00e9galement utiliser l'application de bureau en cliquant sur le lien suivant:\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tConnectez-vous ou inscrivez-vous pour envoyer votre demande de retour directement depuis votre ordinateur.\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-3cc6ac7 elementor-align-left elementor-tablet-align-left vamtam-has-underline-anim elementor-widget elementor-widget-button\" data-id=\"3cc6ac7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.cias.it\/front\/login\" target=\"_blank\" rel=\"nofollow noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"vamtamtheme- vamtam-theme-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Acc\u00e9der \u00e0 la version Web<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cf41109 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf41109\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3898a38\" data-id=\"3898a38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6bf0b53 elementor-widget elementor-widget-text-editor\" data-id=\"6bf0b53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Choisissez le canal que vous pr\u00e9f\u00e9rez pour b\u00e9n\u00e9ficier d&rsquo;une assistance optimale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05d8f6a elementor-widget elementor-widget-text-editor\" data-id=\"05d8f6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9tapes suivantes:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f323d10 elementor-widget elementor-widget-text-editor\" data-id=\"f323d10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1.<\/strong> Les co\u00fbts r\u00e9els seront ajust\u00e9s et factur\u00e9s uniquement apr\u00e8s v\u00e9rification du mat\u00e9riel re\u00e7u (garantie OUI ou NON, correspondance des codes re\u00e7us, quantit\u00e9s, etc.). Si le client envoie du mat\u00e9riel qui ne correspond pas \u00e0 ce qui \u00e9tait pr\u00e9c\u00e9demment indiqu\u00e9 sur le formulaire RMA, CIAS communiquera les variations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06984f2 elementor-widget elementor-widget-text-editor\" data-id=\"06984f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>2.<\/strong> Le document d&rsquo;exp\u00e9dition du client, marqu\u00e9 \u00ab pour r\u00e9paration \u00bb, doit inclure le num\u00e9ro RMA attribu\u00e9, et ce m\u00eame num\u00e9ro doit \u00eatre clairement visible \u00e0 l&rsquo;ext\u00e9rieur de chaque colis.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aed2ddd elementor-widget elementor-widget-text-editor\" data-id=\"aed2ddd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>3. SOUS GARANTIE:<\/strong> les r\u00e9parations seront effectu\u00e9es GRATUITEMENT, \u00e0 l&rsquo;exception de celles qui, apr\u00e8s la proc\u00e9dure d&rsquo;inspection, s&rsquo;av\u00e8rent pleinement fonctionnelles et ne pr\u00e9sentent aucun d\u00e9faut. Dans ce cas, des frais nets de 30,00 \u20ac (hors TVA) par article seront appliqu\u00e9s pour couvrir nos frais de gestion, d&rsquo;inspection et de retour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50d87e9 elementor-widget elementor-widget-text-editor\" data-id=\"50d87e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>4. <\/strong><span style=\"font-weight: 400;\"><strong>HORS GARANTIE:<\/strong> Les r\u00e9parations seront factur\u00e9es selon les tarifs indiqu\u00e9s dans notre liste de prix de r\u00e9paration en vigueur. Pour l&rsquo;obtenir, envoyez un e-mail \u00e0: <a href=\"mailto:info@cias.it\">info@cias.it<\/a> ou t\u00e9l\u00e9chargez-la depuis notre application.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Pour les produits HORS GARANTIE jug\u00e9s pleinement fonctionnels et sans d\u00e9faut, des frais de gestion de 30,00 \u20ac (hors TVA) seront appliqu\u00e9s \u00e0 titre de frais de traitement interne. En l&rsquo;absence de r\u00e9ponse au devis dans les 60 jours suivant son \u00e9mission, CIAS se r\u00e9serve le droit de renvoyer le mat\u00e9riel non r\u00e9par\u00e9, en facturant les frais de traitement indiqu\u00e9s ci-dessus.<\/span><\/p><p><span style=\"font-weight: 400;\">Le devis a \u00e9t\u00e9 calcul\u00e9 automatiquement et peut \u00eatre modifi\u00e9 apr\u00e8s v\u00e9rification du mat\u00e9riel re\u00e7u dans notre centre de r\u00e9paration.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca726ef elementor-widget elementor-widget-text-editor\" data-id=\"ca726ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>5. IRR\u00c9PARABLE: <\/strong>Les produits de plus de 10 ANS (identifi\u00e9s par le num\u00e9ro de s\u00e9rie figurant sur l&rsquo;\u00e9tiquette) ou qui pr\u00e9sentent des dommages dus \u00e0 une surtension, une infiltration d&rsquo;eau ou d&rsquo;autres dommages graves rendant la r\u00e9paration impossible ou dangereuse seront renvoy\u00e9s comme \u00ab irr\u00e9parables \u00bb. Dans ce cas \u00e9galement, des frais de gestion fixes de 30,00 \u20ac (hors TVA) par article seront appliqu\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0efbaf2 elementor-widget elementor-widget-text-editor\" data-id=\"0efbaf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>6.\u00a0<\/strong><strong>Tous les produits<\/strong>, qu&rsquo;ils soient sous garantie ou hors garantie, <strong>une fois r\u00e9par\u00e9s<\/strong>, seront <strong>couverts par une garantie de 6 mois<\/strong> sur la r\u00e9paration effectu\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35efa28 elementor-widget elementor-widget-text-editor\" data-id=\"35efa28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>7.<\/strong> Saisissez le <strong>num\u00e9ro de s\u00e9rie (SN)<\/strong> correct afin de pouvoir poursuivre la demande. Vous pouvez voir les types existants ici:<strong><br \/><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f214ee7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f214ee7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b894a8a\" data-id=\"b894a8a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;background_motion_fx_scale_direction&quot;:&quot;out-in&quot;,&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d61530a elementor-widget elementor-widget-image\" data-id=\"d61530a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2000\" height=\"1414\" src=\"https:\/\/www.cias.it\/wp-content\/uploads\/2025\/09\/3-TIPOLOGIE-DI-ETICHETTE-ok-1-1.jpg\" class=\"attachment-full size-full wp-image-1016470\" alt=\"\" srcset=\"https:\/\/www.cias.it\/wp-content\/uploads\/2025\/09\/3-TIPOLOGIE-DI-ETICHETTE-ok-1-1.jpg 2000w, https:\/\/www.cias.it\/wp-content\/uploads\/2025\/09\/3-TIPOLOGIE-DI-ETICHETTE-ok-1-1-300x212.jpg 300w, https:\/\/www.cias.it\/wp-content\/uploads\/2025\/09\/3-TIPOLOGIE-DI-ETICHETTE-ok-1-1-1024x724.jpg 1024w, https:\/\/www.cias.it\/wp-content\/uploads\/2025\/09\/3-TIPOLOGIE-DI-ETICHETTE-ok-1-1-768x543.jpg 768w, https:\/\/www.cias.it\/wp-content\/uploads\/2025\/09\/3-TIPOLOGIE-DI-ETICHETTE-ok-1-1-1536x1086.jpg 1536w\" sizes=\"(max-width: 2000px) 100vw, 2000px\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8ae1f4d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8ae1f4d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-312a3ed\" data-id=\"312a3ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-154913e elementor-widget elementor-widget-text-editor\" data-id=\"154913e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>8.<\/strong>Tous les produits, qu&rsquo;ils aient \u00e9t\u00e9 r\u00e9par\u00e9s ou inspect\u00e9s, seront renvoy\u00e9s avec la derni\u00e8re mise \u00e0 jour du micrologiciel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6a7684 elementor-widget elementor-widget-text-editor\" data-id=\"b6a7684\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>9.<\/strong> Les frais d&rsquo;exp\u00e9dition sont \u00e0 la charge du client pour l&rsquo;envoi du mat\u00e9riel, tandis que les frais de retour seront pris en charge par CIAS.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a6cb3f elementor-widget elementor-widget-text-editor\" data-id=\"5a6cb3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>10.<\/strong> \u00a0Le mat\u00e9riel envoy\u00e9 pour r\u00e9paration doit \u00eatre exp\u00e9di\u00e9 \u00e0 l&rsquo;adresse suivante:<br \/><strong>CIAS Elettronica Srl, Via Don Luigi Sturzo, 15, Olgiate Molgora &#8211; 23887 \u2013 Lecco.<\/strong><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e40da0 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e40da0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e5f72e6\" data-id=\"e5f72e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b9ab7e elementor-widget elementor-widget-heading\" data-id=\"3b9ab7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Moduli richiesta assistenza a campo\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5052120 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5052120\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-46afc4f\" data-id=\"46afc4f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63be7ae elementor-widget elementor-widget-text-editor\" data-id=\"63be7ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Per poter richiedere un intervento di assistenza tecnica sui nostri prodotti \u00e8 necessario scaricare il \u00ab\u00a0MODULO DI RICHIESTA\u00a0\u00bb, compilarlo in ogni sua parte e inviarlo via fax ai numeri su di esso riportati.<\/p><h6><strong>Nota<\/strong>:<\/h6><p>il modulo \u00e8 editabile a pc per maggiore comodit\u00e0 e chiarezza.<\/p><div class=\"opening-btn-wrap\"><a class=\"opening-btn\" href=\"https:\/\/www.cias.it\/wp-content\/uploads\/modulo_assistenza_rev3.pdf\">Download Modulo Assistenza<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39ad151 elementor-widget elementor-widget-text-editor\" data-id=\"39ad151\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Premi il tasto qui a lato per scaricare il\u00a0<strong>software di teleassistenza<\/strong>\u00a0seguendo le indicazioni del nostro Service.<\/p><div class=\"opening-btn-wrap\"><a class=\"opening-btn\" href=\"http:\/\/service.cias.it\/\" rel=\"nofollow noopener\" target=\"_blank\">Download Teleassistenza<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service Assistance technique &#8211; R\u00e9parations &#8211; Application, site Web et formulaires Aujourd&rsquo;hui, nous sommes en mesure de garantir, dans plus de 90 % des cas, un d\u00e9lai d&rsquo;ex\u00e9cution pour le retour du produit r\u00e9par\u00e9 (d\u00e9part usine) ne d\u00e9passant pas 10 jours \u00e0 compter de la r\u00e9ception de l&rsquo;article ou de l&rsquo;acceptation du devis, le cas&#8230;<\/p>\n","protected":false},"author":3,"featured_media":1013458,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1016468","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.cias.it\/fr\/wp-json\/wp\/v2\/pages\/1016468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cias.it\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cias.it\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cias.it\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cias.it\/fr\/wp-json\/wp\/v2\/comments?post=1016468"}],"version-history":[{"count":11,"href":"https:\/\/www.cias.it\/fr\/wp-json\/wp\/v2\/pages\/1016468\/revisions"}],"predecessor-version":[{"id":1016482,"href":"https:\/\/www.cias.it\/fr\/wp-json\/wp\/v2\/pages\/1016468\/revisions\/1016482"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cias.it\/fr\/wp-json\/wp\/v2\/media\/1013458"}],"wp:attachment":[{"href":"https:\/\/www.cias.it\/fr\/wp-json\/wp\/v2\/media?parent=1016468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}