Intern. Training&Field Service Technician

News

WE ARE HIRING:

International Training & Field Service Technician

Responsibilities Include:

  • Providing trainings, service and customer support during field visits or dispatches
  • Providing trainings and technical support to the internal customer (International Sales Team & Customer Service).
  • Create troubleshooting instructions
  • Providing everything about the support on site to customers (installation, commissioning, maintenance and test tasks)
  • Diagnosing errors or technical problems and determining proper solutions

 

Job brief

We are looking for a self-starter International Training & Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

The International Training & Field service technician will report to the International Sales Director.

Responsibilities :

  • Provide Sales Team technical quote analysis
  • Work directly with various internal customers (including: Marketing, Customer Service, Sales, Quality, etc.)
  • Provide service and customer support during field visits or dispatches
  • Provide everything about the support on site to customers (installation, commissioning, maintenance and test tasks)
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Follow all company’s filed procedures and protocols
  • Cooperate with sales & technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers

Requirements

  • Proven field service experience
  • Ability to troubleshoot, test and service technical equipment
  • From good to excellent knowledge of the English language is an eligibility criterion.
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with IT tools and applications
  • Technical degree or certification

Job Location

MILAN – ITALY

Or

LODZ – POLAND

Or

Home Based (Europe)

Send your C.V. at: careers@cias.it