- Assistenza
Opening a support ticket
All our technical support at your fingertips with our app
To receive technical support, you can open a ticket directly from the CIAS app.
Here is a step-by-step guide to speed up the processing of your request.
Use the 180 minutes of free support included with your first registration.
Download the CIAS app:
How to open a support ticket from the app:
Log in to the CIAS app with your credentials.
Go to the “My tickets” section
Open “Start troubleshooting” at the bottom right.
Fill out the form with the required information and you will receive an initial resolution.
If we have not resolved the issue, you can open a ticket: our team will respond as soon as possible.
Field service request forms
Technical assistance in the field
Do you need design support or want to talk to a technician?
Contact our team: we are available to help you find the most suitable solution.
To request technical assistance for our products, you must download the “REQUEST FORM,” fill it out completely, and send it by fax to the numbers listed on the form.
Note:
the form can be edited on a computer for greater convenience and clarity.
Press the button on the side to download the remote assistance software, following the instructions provided by our Service department.
