A single location for quick access to support your CIAS systems: service ticket creation, on-site assistance, RMA repairs, training and webinars, technical support and PDF documentation (data sheets & manuals on all products).
CIAS is at your service to support security professionals throughout North America.
OPENING A SERVICE TICKET AND ON-SITE ASSISTANCE
Request technical support directly from the CIAS app: you can open a ticket in just a few steps by accessing the ‘My Tickets’ section and following the integrated guide.
You get 180 minutes of free support upon your first registration.
- CIAS Volumeter
With the CIAS Volumeter, you can easily estimate the space required and available to install microwave or radar barriers
RMA REPAIR MANAGEMENT
Track and manage your repair requests directly via the app or desktop, with real-time updates at every step of the process.
Free repairs for in-warranty products and paid repairs for out-of-warranty or irreparable items, with transparent costs and clear documentation.
Technical design
Technical documentation and tools at your fingertips: BIM and DWG files, A&E specifications, price lists and demonstration videos—also available via the app.
Need help during the technical design phase? Contact our team for assistance or join our training webinars for technical and regulatory insights.
TRAINING
Explore all of the CIAS systems through online webinars, in-person courses, and technical videos available in the app.
Do you need custom training? Contact us to arrange a hands-on technical course tailored to your needs.
MICROWAVES AND HEALTH
CIAS detectors comply with international microwave exposure safety limits, operating up to 50,000 times below the thresholds set by ICNIRP (recognized by WHO).
Device use poses no health risk thanks to extremely low emissions and short, non-continuous exposure!
USEFUL DOCUMENTS
Download technical brochures, use cases, and third party integration documents.
All files are in PDF format, regularly updated and ready to use.
